Introduction

Pine Haven Assisted Living respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website and inquiries, how we use it, and the choices you have.

Information We Collect

When you contact us or request a tour, we may collect:

Your name, phone number, and email address
Information you choose to share about your loved one and their care needs
Messages and communication records related to your inquiry
Basic website usage data (such as pages visited), where analytics are enabled with your consent

How We Use Your Information

To respond to your inquiry and schedule tours or visits
To provide information about our assisted living, memory care, and respite care services
To follow up with you about your inquiry
To improve our website and the way we serve families

Information Sharing

We do not sell your personal information. We share it only with trusted service providers who help us operate (for example, email delivery), and only as needed to respond to you — or where required by law.

Health Information

Any health-related details you choose to share with us about a prospective or current resident are treated as confidential and used only to determine fit and to provide appropriate care. We limit access to this information to staff who need it.

Cookies & Analytics

Our website uses cookies and similar technologies only after you consent. No analytics or marketing cookies are set until you accept them through our cookie banner. See our Cookie Policy for details.

Website Visitor Identification

When you visit our website, we use a third-party identity-resolution service (AudienceLab) to help us understand who is interested in our community so we can follow up with helpful information about Pine Haven. This service collects your activity on our site and may match certain signals (such as a hashed email address or device identifiers) to identify you. This is separate from any information you provide directly through our contact form. If you do not wish to be identified or contacted through this process, email pinehavenassistedliving@gmail.com to request removal, or see the FTC’s consumer guidance at consumer.ftc.gov/unwanted-calls-emails-texts.

Telephone & Text Communications

When you provide a phone number, you may receive calls or text messages related to your inquiry. Any such outreach complies with the Telephone Consumer Protection Act (TCPA) and the regulations of the FTC and FCC, including the National Do-Not-Call Registry. You may opt out of text messages at any time by replying STOP. To learn more about your rights regarding unwanted calls and texts, visit consumer.ftc.gov/unwanted-calls-emails-texts.

Your Choices

You may request that we update or delete the personal information you have provided, or that we stop contacting you, by emailing pinehavenassistedliving@gmail.com.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Pine Haven Assisted Living
515 Brennan Rd, Hemlock, MI 48626
Phone: (989) 642-5761
Email: pinehavenassistedliving@gmail.com